Your order must be within 365 days of the original purchase date.

If the part# on the box does not match what you ordered.. it does not mean that you were shipped incorrectly. The part# on the cartridge will almost always be different that the part#'s we use on the website.

If your printer model is not listed on the outside of the cartridge box.. it also does not mean that you were shipped incorrectly. New printers are released everyday.. our boxes only list the most popular compatible printer models.

If the product does not fit in your machine.. please be sure you have removed the shipping clip and/or blue tape from the print cartridge before installation.